After your initial expression of interest in our product we arrange a visit by our qualified refrigeration experts at your site to access and evaluate your exact requirement and customize our product design considering the space, ambience and other relevant factor to optimize product efficiency and yield maximum customer satisfaction. Being a progressive organization run by a team of highly experienced and well trained technocrats, the company looks forward to innovative ideas. It is constantly designing and fabricating new products as per requirements of the customers.
After finishing, each product goes through extensive trial run and is made to pass through stringent quality control bench marks by our quality control experts who strictly evaluate the equipment on all it’s technical, mechanical, electrical and engineering parameters to ensure that a perfectly flawless product is delivered to you.
The quality checked and cleared equipment is packed carefully to ensure safe transshipment and delivery to you. The equipment is installed properly and an elaborate live demonstration is carried out to acquaint the user with all aspects of operating them. An elaborated and fully annotated instruction manual is also provided for convenience of the user. The user is briefed about the dos & don’ts & instructions are given for safe and hassle free usage. However if the user still faces any problem we are always at your service for carrying out a re-demonstration.
We understand the importance of effective after sales service which is an integral part of our company ethos and customer support mechanism. Boasting of a highly effective complain attending and service team we provide round-the-clock after sales service support to ensure maximum customer satisfaction. Our well trained and highly motivated service team is mobile and provides quick trouble shooting solutions addressing service requirements of customers at short notice.
We are equally proactive even after the expiry of 12 month warranty period. Our after sales department keeps constant touch with the customers and regular follow up is maintained. We consider it our prime responsibility to address any service requirement or contingency at minimum service charges. Replacement of spares/ fitments if required are carried out at very optimum rates. We also provide Annual Maintenance Contracts at reasonable rates to provide uninterrupted and hassle free service support to our esteemed customers.
